Africa Rising Fast in Business Process Outsourcing (BPO)

Africa Rising Fast in Business Process Outsourcing (BPO)

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Africa in recent years has become a globally competitive BPO destination for foreign players notably in the United States, Europe and Australia.
Top CEOs of multinational organizations, in a bid to cut cost and achieve profitability in their operations, have come to accept BPOs as one of the surest approaches. For the benefit of those who may not be familiar with the terms, Business Process Outsourcing (BPO) is simply the practice of decentralizing part(s) of an organization’s operations, to third party service providers.

Where the BPO destination is located outside the country of the client’s firm, it may be referred to as Offshoring.